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Technical Support
Experiencing Technical Difficulties?
Firmware
- What is the automatic upgrade and how do I use this function?
- How do I complete an offline upgrade for my device(s)?
- How do I complete an online upgrade for my mesh points?
- What should I do if there is a firmware version mismatch between my M2 and Bees?
- I failed to upgrade my device's firmware, what should I do?
Speed and Connections
- How do I Change my Internet Connection Settings?
- How do I Complete a Network Speed Test for my Mercku Devices?
- My Mercku devices are constantly rebooting. What should I do?
- I'm experiencing slow speeds and constant buffering. What should I do?
- My device says I'm connected to Wi-Fi but I don't have an internet connection, what should I do?
- My device disconnects from the Mercku network for short periods of time, what should I do?
Installation
Product and Feature-Related
- What is "Increase Mesh Coverage" and how does it work?
- What is Smart Connect and how can I turn it on?
- How do I adjust the channel width?
- How do I Open My Device List?
- What does the LED light at the front of my Mercku device indicate?
- How Can I Change my Wi-Fi Name and Password?
Deployment
- How do I Position My Mesh Nodes to Get the Best Connectivity?
- What is the suggested arrangement when placing Mercku gateway router and nodes?
- Why has the speed and connection decreased when placing 2 or more nodes in a single room? Shouldn’t this increase both the speed and coverage?
- How Should I Deploy my System for the Best Network Experience?