My device says I'm connected to Wi-Fi but I don't have an internet connection, what should I do?

1. Start by rebooting your system. To do so, go to the Mercku App > Select Wi-Fi points > Go to each Wi-Fi point and click the Reboot button (found at the bottom of the page). Alternatively, you can unplug each device, wait for 1 minute, and plug them back in. 
2. Please make sure all your nodes are well connected with each other and that their LED indicator lights are solid green.
3. Connect your M2 to a PC using an ethernet cable, then check if there is an internet connection. If there is no internet connection, try the following.
   1. Verify that the ethernet cable from your M2 to your modem is plugged in properly.
   2. Reboot your modem and test again.
   3. If you still don't have an internet connection, please contact your internet service provider.
4. Please test if you are able to visit mywifi.mercku.tech.
5. If you are unable to open the web portal, please try to set up DNS manually with your local service provider’s DNS. Email [e-mail] to get instructions and further assistance from our team.